#1 Knowledge Management Software | ITSM Tool | Echelon Edge

A knowledgebase is created knowledge, solution and workarounds with the team members and the customers in order to reduce redundancy and offer a seamless experience to the customers. With this, you create a self-service portal where the customers can find the solution of the issues they are facing on their own. This not only reduces the workload, but reduces the number of support requests and saves time.

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