The computer is also an essential tool for providing top-notch customer service though your employees do a lot of their hard work over the phone. Call recording provides what’s happening on your employee’s end an accurate record of phone calls. You’ll also be able to see how your employees look up customer information and you can find the information with screen capture and conduct research. You get the full picture of employee performance when you pair screen capture with call recording. Screen capture software also makes sure that you aren’t leaving any important customer interactions out of your performance review process.