Exponential growth in the e-commerce industry: The emergence of online shopping and an increase in the number of Internet users have fueled the e-commerce industry's exponential expansion over the last decade. Because of the increase in e-commerce activity, logistics providers must work faster and more efficiently to execute small individual requests. Customers anticipate accurate orders, same-day or same-hour delivery, and free returns when ordering online. E-commerce businesses are looking into ways to cut order delivery times and prices. Transparency, price, convenience, and speed in delivery, as well as attractive frictionless returns, are all driven by the e-commerce business.