SURVEY: AROUND 80 PERCENT OF U.S. TRAVELERS PREFER AUTOMATED HOTEL TECHNOLOGY

APPROXIMATELY THREE OUT of four travelers agree that Americans are prioritizing travel more in 2024 and prefer a digital, self-service experience for their
hotel stays, according to a recent survey by Mews, a hospitality cloud provider. Nearly 80 percent of U.S. travelers favor hotels with fully automated front desks
or self-service kiosks, and more than 40 percent prefer checking in via a hotel’s website, app, or digital kiosk.

“Trends in hospitality are ever-changing but we’re seeing indicators that people are prioritizing travel again,” said Richard Valtr, Mews’s founder. “While we’re
seeing some softness in mid-market and select service hotels, the luxury sector seems resilient. Guests visiting luxury properties are spending more on bucket
list trips and staying for longer.”

The poll of 2,000 people, evenly split between travelers and hotel workers, revealed that hotel workers anticipate an increase in guest use of technology during
travel. A quarter of them expect guests to check in more frequently via hotel websites, apps, or digital kiosks compared to previous years.