Top ServiceNow ITOM Use Cases Transforming IT Operations in 2025

Discover the most impactful ServiceNow ITOM use cases in 2025 that are helping enterprises streamline IT operations, enhance visibility, and reduce downtime. From automated discovery and configuration management to proactive event management and cloud resource optimization, ServiceNow ITOM offers powerful tools to manage complex hybrid IT environments. Learn how businesses are leveraging ITOM modules like Discovery, Service Mapping, Event Management, and Cloud Management to gain real-time insights, improve incident response, and optimize infrastructure costs. This blog explores real-world examples of how IT teams are using ServiceNow ITOM to boost operational efficiency, support digital transformation, and reduce risk through intelligent automation and actionable data. Whether you're planning to implement ITOM or want to optimize your existing setup, these use cases will help you unlock the full potential of ServiceNow for IT operations. Stay ahead of the curve with ITOM strategies that deliver measurable business value.